CARE1ST HEALTH PLAN CARES is published
for members of CARE1ST HEALTH PLAN,
601 Potrero Grande Drive, Monterey Park, CA 91755,
, telephone
323-889-6638
,
800-605-2556
(TTY:
711
).
CARE1ST is an affiliate of LA Care Health Plan in providing Medi-Cal managed care services in Los Angeles County.
Copyright © 2014 Coffey Communications
CUN30418
JorgeWeingarten, MD
Chief Medical Officer
WE SPEAK
YOUR LANGUAGE
Care1st wants to make sure that
you can speak to your doctor and
medical staff in your language,
including American Sign Language.
If your doctor does not speak
your language, you have the right
to:
Ask Care1st or your doctor for an
interpreter at no cost to you.
Receive interpreting services
24 hours a day, 7 days a week. This
means interpreting services are
also available to you after normal
business hours.
By law, your doctor cannot:
Ask you to bring your own inter-
preter or pay for an interpreter.
Use your child to interpret for
you.
Refuse or delay medical care
services because you do not speak
English or do not speak it well.
As a Care1st member, you also
have the right to:
Get notices about your benefits
in your language and in alternative
formats, such as Braille, large print
or audio.
Get health education
brochures in your
language and in al-
ternative formats.
Get written
informing materials in your language
and in alternative formats.
Be referred to community agen-
cies that offer culturally sensitive
services.
File a grievance if we do not
meet your language needs.
We can help
If you need a free interpreter for
your next doctor’s visit, please
call the Care1st Member Services
Department at
800-605-2556
at least seven days before your
appointment.
We offer our members a direc-
tory of community resources and
agencies. It has information on or-
ganizations near you that can help
you with issues such as domestic
violence and elder care. The direc-
tory also lists organizations that
offer counseling services, social
services and interpreter services.
You can get health information,
learn more about your member
benefits and learn how to file a
grievance on our website,
. Information is
available in various languages.
Members with vision impairment
can use the magnification tool on
the website to make the text
easier to see.
Contact us
If you need further assistance,
please contact the Cultural
and Linguistic Department at
800-605-2556
. You can
also send an email to
thorth@care1st.com
.
Care1st Health Plan is an HMO
plan with a Medicare contract.
Enrollment in Care1st Health Plan
depends on contract renewal.
H5928_14_421_COMPL Accepted
2
2014 Compliance Newsletter for Members
