Your health is personal. That’s why
we work hard to protect your infor-
mation. It’s our policy and practice.
It’s also the law.
There is a federal law called the
Health Insurance Portability and Ac-
countability Act (HIPAA). This law
gives you rights over your records.
It applies to many providers and
programs, including most:
Doctors.
Nurses.
Pharmacists.
Hospitals.
Health plans. This law also ap-
plies to Medicare and Medicaid.
Because of HIPAA, you can:
Ask to see and get a copy of
your health records. You can do this
even if you haven’t paid your bill.
Add corrections to your health
records.
Ask that certain people not be
given details about your health or
treatment.
Decide if you want to let your
health information be used for cer-
tain purposes, such as marketing.
Get a report on when and why
your information was shared or
used.
File a complaint if you think
your rights or privacy have been
violated.
HIPAA spells out other rights
too. For example, you can ask to
be contacted at a place other than
at home. For instance, you can ask
to get test results at work.
HIPAA—OUR
COMMITMENT
TO YOUR
PRIVACY
Why we might share records
There are some good—and
approved—reasons to use or share
health information. We may need it:
To follow the law. For instance,
we may need to report flu and
other public health risks.
For coordinating your treatment
and care.
To pay providers.
For checking out the qual-
ity of treatment, providers and
institutions.
Still, your health information can’t
be used or shared without your
written permission. This can only
happen if HIPAA allows it.
Always on alert
We protect your private health
information. It matters to you. And
it matters to us.
We can answer any questions
you might have about:
Your rights.
Our responsibilities.
The steps we take to keep your
information safe.
If you suspect that your privacy has been
violated or if you have questions:
Call Care1st’s hotline number at
877-837-6057
.
Email us at
complianceSIU@
care1st.com
.
Contact our corporate compli-
ance and privacy officer, Brooks
Jones, CHC, at
323-889-6638
.
Or contact the Department of
Health Care Services (DHCS) pri-
vacy officer:
Email:
privacyofficer@
dhcs.ca.gov
.
Phone:
916-445-4646
.
Fax:
916-440-7680
.
Address: C/O Office of HIPAA
Compliance DHCS, P.O. Box
997413, MS 4722, Sacramento, CA
95899-7413.
Website:
For our Notice of Privacy
Practices (NPP), please go to
www.care1st.com/media/
pdf/medi-cal/Care1stNPP
LosAngeles.pdf
.
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